Privacy Policy

This privacy / cookie policy sets out how Parents 4 Change uses and protects any information that you give Parents 4 Change when you use this website.

Parents 4 Change is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Parents 4 Change may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from September 2017.

What we collect

We may collect the following information:

  • name and company
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website and you may experience some errors within the site.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email:

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

News & Events

Neurodevelopment Pathway (Age 5 to 17) – Professionals Consultation Line

We have been asked to share this survey with Families and Carers. If you have time please click on the link below
Neurodevelopment Pathway (Age 5 to 17) – Professionals Consultation Line – please tell us your views!
We are currently reviewing our Neurodevelopment Pathway Professionals Consultation Line Service for Children and Young People in Teesside.
The Neurodevelopment Assessment Team accepts referrals for the assessment of Autism Spectrum Disorder (ASD) and Attention Deficit Hyperactivity Disorder (ADHD) for children and young people within the Teesside area; this includes Middlesbrough, Redcar, Stockton and Hartlepool. Once referred children and young people are provided information around the bubble of support and advice of where they can access support to meet their needs.
Since September 2023, the route for referral into the service has been through the ‘Professional’s Consultation Hotline’. Professionals who know the child well such as teachers, social workers and mental health support workers who wish to refer a child or young person to our service can contact our service to book a professional’s consultation slot with a clinical nurse specialist in our team. During the phone call, concerns relating to the child will be discussed and explored. The clinical nurse specialist with then advise the professional as to whether a referral should be completed to be accepted into service for full assessment or if other signposting and advice is needed. The professional will then feed this back to the parent/carers.
We are currently reviewing this service to understand the experience of professionals and families, and to help us make it better. Please let us know what your views of the service by filling in the survey.
The closing date for the survey is 30/09/2024
This is the survey link for Families and Carers.

Conference Report 2024

Parents4Change Held a Parent's conference at Middlesbrough Football Ground on the 11th March 2024 Please find below the Conference Report 

Cick Here To Download the Conference Report

Zoe's Place

This Message Is off Zoe's Place
Hi all, 
Hope you are well. 
Just an update regarding the Zoe's place baby hospice, we are back up and running and we are thankful to say that we have been able to increase the days on which we are open. This has allowed us no longer have a waiting list and we are open to new referals. 
If you have any queries or families in need of support please don't hesitate to get in touch. 

Zoe's place baby hospice

Crossbeck house

High street


Middlesbrough TS6 9DA

01642 457985